The Ombudsman Handbook

Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

Get The Ombudsman Handbook by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by McFarland & Co Inc and it has pages.