Service Quality in Leisure, Events, Tourism and Sport
Book Details
Format
Hardback or Cased Book
Book Series
CABI Tourism Texts
ISBN-10
1780645449
ISBN-13
9781780645445
Publisher
CABI Publishing
Imprint
CABI Publishing
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Dec 20th, 2016
Print length
322 Pages
Weight
1,074 grams
Dimensions
25.50 x 19.60 x 2.80 cms
Product Classification:
Management & management techniquesService industriesTourism industrySport & leisure industries
AI Summary
Ksh 16,250.00
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This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.
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