Managing the ServiceNow Platform : A comprehensive guide to ServiceNow administration
by
Felix Acosta
Book Details
Format
Paperback / Softback
ISBN-10
9355519389
ISBN-13
9789355519382
Publisher
BPB Publications
Imprint
BPB Publications
Country of Manufacture
IN
Country of Publication
GB
Publication Date
Aug 28th, 2023
Print length
318 Pages
Weight
526 grams
Dimensions
19.20 x 24.20 x 1.60 cms
Product Classification:
Computer certification: CompTia
AI Summary
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Master the basics of ServiceNow administration and its features. Create and customize ServiceNow to meet the unique needs of your organization. Explore integrations and data migration approaches with ServiceNow to streamline workflows.
The ServiceNow platform is a powerful tool for managing IT services, but it can be complex to manage. This book provides a comprehensive guide to managing the ServiceNow platform effectively, from the core architecture concepts to scripting and integration. Whether you''re a beginner or an experienced administrator, this book will help you get the most out of the ServiceNow platform. You''ll learn how to manage users and access, manage licensing, move configuration across environments, manage upgrades, and configure forms, workflows, business rules, and more. You''ll also learn about foundational data such as locations and groups, how to configure notifications and the mobile app, and how to import and export data. And, of course, no book on managing the ServiceNow platform would be complete without a discussion of scripting and integration.
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