Managing Difficult, Frustrating, and Hostile Conversations

Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.

Be prepared to manage stressful situations before they happen with proven, constructive strategies!

The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations.

Each chapter highlights situations identified by school administrators as most stressful. Tips for managing these situations are followed by suggestions and questions for the reader that highlight how to:

Understand the motives and actions behind hostile adults
Become proactive rather than reactive
Maintain control over volatile conversations
Communicate effectively with all types of upset individuals

Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.

Get Managing Difficult, Frustrating, and Hostile Conversations by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by SAGE Publications Inc and it has pages.