Juggling Food and Feelings : Emotional Balance in the Workplace
Book Details
Format
Hardback or Cased Book
ISBN-10
0739103091
ISBN-13
9780739103098
Publisher
Bloomsbury Publishing Plc
Imprint
Lexington Books
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jan 29th, 2002
Print length
152 Pages
Weight
345 grams
Dimensions
23.80 x 15.30 x 1.50 cms
Ksh 18,200.00
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In this study, Mary Gatta applies social and structuration theory to the workplace as she analyzes the emotional challenges faced by restaurant workers. She utilizes observation of and interviews with managers and servers to explore the complex typology of emotion management.
In Juggling Food and Feelings Mary Gatta applies social and structuration theory to the workplace as she analyzes the emotional challenges faced by restaurant workers. Gatta utilizes extensive participatory observation of, and interviews with, restaurant managers and servers to explore how workers deal with emotional experience in the workplace. Positing that we ordinarily maintain an emotional balance, Gatta theorizes that our ability to cope with emotional disturbances in the workplace depends on situated rebalancing "scripts" used to control feelings. Contributing to the sociology of gender, social psychology, and labor theory this study of occupations expertly reveals the complex typology of emotion management.
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