Design Error : A Human Factors Approach

This book shows how to identify potential design errors and modify procedures in the design process to mitigate design-induced error. Real life examples are used to demonstrate the points being made. Many of the concerns raised in the book have come from a worldwide study conducted with designers, managers, and end-users.

When accidents happen, it is common to blame the end-users, the pilots, the drivers, the controllers, those who are at the front line of the operation. But accident investigators often admit that there were flaws in the design of the ICT system, engineered device, or business procedure. This book provides a research-based investigation into the design process, pointing out how and where errors creep in, and offers practical advice on strategies to remove potential hazards from design projects in the future. Real life examples are used to demonstrate the points being made.