Customer Success Management : Helping Business Customers Achieve Their Goals
2023 ed.
Book Details
Format
Paperback / Softback
Book Series
Management for Professionals
ISBN-10
3031261801
ISBN-13
9783031261800
Edition
2023 ed.
Publisher
Springer International Publishing AG
Imprint
Springer International Publishing AG
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Mar 13th, 2024
Print length
102 Pages
Product Classification:
Occupational & industrial psychologySales & marketingCustomer services
AI Summary
Ksh 12,600.00
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End of 2022, nearly 200,000 people indicated holding a position as a customer success manager on LinkedIn. Furthermore, it also shows how CSM differs from and, at the same time, relates to existing customer-related management concepts such as value-based selling, key account management and customer relationship management.
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