Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone
Book Details
Format
Paperback / Softback
ISBN-10
1578200466
ISBN-13
9781578200467
Publisher
Taylor & Francis Ltd
Imprint
CMP Books
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jan 11th, 1999
Print length
144 Pages
Weight
212 grams
Dimensions
23.00 x 15.30 x 0.80 cms
AI Summary
Ksh 4,850.00
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0 in stock
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Exceptional customer service is crucial to a successful phone-based business
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
Get Customer Service Over the Phone by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages.
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