Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone

by Stephen Coscia

Book Details

Format Hardback or Cased Book

ISBN-10 1138412228

ISBN-13 9781138412224

Publisher Taylor & Francis Ltd

Imprint CRC Press

Country of Manufacture GB

Country of Publication GB

Publication Date Jul 27th, 2017

Print length 144 Pages

Weight 453 grams

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Ksh 34,200.00

Werezi Extended Catalogue 0 in stock

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Examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

Get Customer Service Over the Phone by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages.